Satisfaction & Quality Guarantee


At CLRTY, we are committed to delivering clean, high-quality products designed to support your wellness, energy, and recovery. Your trust matters to us, which is why every CLRTY product is backed by our Satisfaction and Quality Guarantee.

If for any reason you are not satisfied with your purchase, our team will work with you to find the best solution.

30-Day Satisfaction Guarantee

CLRTY products purchased directly through our official website come with a 30-day satisfaction guarantee.

If you are not satisfied with your product for any reason, please contact our support team within 30 days of purchase and we will assist you with one of the following solutions:

  • Refund

  • Product replacement

  • Store credit

Certain shipping costs and additional limitations may apply.

Included products

The following CLRTY products are covered under this guarantee:

  • CLRTY Clear Protein – Peach Guava

  • CLRTY Clear Protein – Watermelon

  • CLRTY Clear Protein – Fresh Lemonade

  • CLRTY Clear Protein – Multipack

To qualify for a refund or exchange, you must provide:

  • A valid proof of purchase

  • Your order number

  • Photos or information about the product if requested by our support team

Quality Guarantee

All CLRTY products are produced following strict quality standards. If you believe your product has a manufacturing defect or quality issue, please contact our support team.

To qualify for a quality replacement or refund, you may be required to provide:

  • Proof of purchase

  • Photos of the product and packaging

  • The manufacturing information from the product label

  • Evidence of the defect or damage

In certain cases, our team may request that the product be returned before issuing a refund or replacement.

If the issue is verified as a product defect or fulfillment error, CLRTY may cover the cost of return shipping.

Products Purchased from Other Retailers

The CLRTY Satisfaction Guarantee applies only to products purchased directly through the official CLRTY website.

If you purchased a CLRTY product from another retailer, marketplace, or third-party seller, please contact the retailer where the product was purchased and follow their return and refund policy.

Return Conditions

Returns may be accepted under the following circumstances:

  • Product defect

  • Damage during shipping

  • Incorrect item received

For safety and hygiene reasons, opened or used nutritional products that do not present a defect cannot be returned.

All return requests must be approved by our support team before the product is sent back.

Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please note that refund processing times may vary depending on your bank or payment provider.

CLRTY cannot control the time it takes for funds to appear in your account once the refund has been issued.

Contact Us

If you need assistance with your order or would like to request a refund, replacement, or store credit, please contact our support team:

Email: clrtyteam@gmail.com
Subject: Return Request – Order Number

Our team will review your request and assist you as quickly as possible.